- Department Directory
9-1-1 Public Safety Communications
Well-trained 9-1-1 dispatchers serve Plano 24/7 as the first point of help in an emergency. Learn what to do if you have to make an emergency call, register your cell phone, and find 9-1-1 education.
Plano Animal Services partners with residents, veterinarians and animal welfare organizations. Animal Services provides pet adoption services, and cares for lost and found pets, while staying committed to animal health and welfare.
Learn more about Plano’s Operating Budget (General Fund), Community Investment Program (CIP) and property taxes.
Find building permit requirements and inspection information for commercial and residential construction.
City Attorney's Office
The City Attorney’s Office safeguards taxpayer resources and ensures that the City’s decisions are made lawfully. The City cannot provide legal advice for private citizens on personal legal matters.
Communications & Media Relations
The Communications and Media Relations team provides information to educate and engage the public through media and community outreach, newsletters, social media, video production, graphic design, and live coverage of public meetings.
Customer & Utility Services
Customer & Utility Services provides water services to the City of Plano. Visit their site to pay your water bill online, start or cancel service, view current rates, and contact customer service.
Economic Development seeks to create job opportunities, diversify the economic base and increase the City’s tax base. View the Economic Development site for more information.
Emergency Management is responsible for planning, coordination and preparation of available resources during hazards, including storms, natural disasters, technological or man-made catastrophes, and other emergencies. View the Emergency Management site for information on emergency assistance for disabilities, emergency alerts and how to prepare for a disaster.
Plano’s Engineering department ensures City infrastructure is designed and constructed appropriately for a safer quality of life. View the Engineering site to apply for engineering permits, learn about traffic and transportation, and view ADA and Title VI compliance information for City buildings.
Environmental Health & Sustainability
Environmental Health & Sustainability educates and engages the community, while protecting public health and promoting a sustainable environment. Find food safety information for businesses, learn how to prevent mosquitoes and conserve water, and volunteer for a litter cleanup.
Environmental Waste - Trash & Recycling
Environmental Waste Services oversees trash and recycling services for the City of Plano, both residential and commercial. Sign up for collection reminders, schedule a special paid collection, and learn what items are accepted.
Access City financial information through the Finance department. View the check register, claim your unclaimed property and see past financial reports from the City.
Plano Fire-Rescue is committed to protecting and enhancing Plano’s quality of life through comprehensive fire and medical services. Register and AED, schedule a fire inspection, give feedback on Fire-Rescue services and learn how to prevent fires
Franchised Utilities Serving Plano
As a division of Policy and Government Relations, Franchised Utilities acts as a liaison between Plano residents and utility providers. Franchised Utilities is committed to providing excellent service to Plano, where State and Federal Law allow. Find providers, report an outage or view utility resources.
Government & Policy Relations
View information about utilities, street lights, legislation and volunteering.
Human Resources strives to address the needs of current employees in an inclusive way, maintain a high degree of professionalism and quality of service, and support the City in attracting and retaining a qualified and diverse workforce. Apply for open positions, view current compensation and benefit information for the City, and learn about Plano’s Civil Service opportunities.
The Municipal Court provides administrative and clerical support for municipal court proceedings. Pay fines, complete an online record search and view warrant information.
Neighborhood Services develops strategies and tools to strengthen Plano’s neighborhoods, and addresses issues related to community maturing. File a property standards complaint, apply for community grants and find how to get your neighborhood association more involved.
Parks & Recreation
Parks & Recreation provides exceptional parks, trails and recreation centers, and offers a wide range of programs available to children, teens and adults. Get a recreation membership, join adult leagues, rent facilities for parties and events, and find outdoor trails and parks in Plano.
The Planning department provides outstanding planning, development, heritage preservation and land record services to Plano. Learn more about the zoning process, view current zoning cases, learn how to preserve Plano’s history, and view information from the Planning & Zoning Commission.
Plano Arts & Events
Plano is full of entertainment, heritage and special events. Visit the Plano Arts and Events page to see upcoming concerts and shows, apply for a special event permit, rent a venue, or find art displayed around Plano.
Plano Event Center
The Plano Event Center is the best place for you next event in Plano! View floor plans and seating capacity, learn about catering options, see rental rates, and book your event on the Plano Event Center website.
Plano Public Library
The Plano Public Library is an excellent source of more than books! View programs for children, teens and adults, search our online catalog, see business resources, and get access to online resources.
The Plano Police Department works hard to serve and protect Plano. Find employment information, file an online police report, view programs for residents, and apply for an alarm permit.
Procurement - Division of Finance
Procurement ensures taxpayers receive the maximum value for money spent by the City and conducts all spending to preserve public trust. Visit the Procurement site to learn about current construction projects, see a list of the City’s current suppliers and contracts, and learn how to become a supplier.
Public Works provides excellent services to the City of Plano, including trash and recycling, water, sewer and drainage, and streets/alleyways. Public Works strives for a safe and clean overall quality of life for Plano residents and visitors.
Special Projects assists development and redevelopment projects in the Downtown Plano area, while emphasizing quality, urban design practices. View information about the Tax Increment Finance Zone, Downtown Plano Public Improvement District and Neighborhood Empowerment Zone, view the Downtown parking map, and see the Downtown vision and strategy.
Discover and explore Plano using Visit Plano's website, which has information on food, events, shopping and more in Plano.
Volunteers in Plano
VIP develops effective community programs to support and benefit Plano’s changing needs. VIP works in partnership with City staff, corporate and civic organizations, faith-based groups, schools, universities, and nonprofits. Learn how to volunteer and see current volunteer opportunities for groups, adults, teens and college students.